FREQUENTLY ASKED QUESTIONS

DeskPointe offers a truly dedicated Windows Server & Hosted Desktop solution which ensures compatibility with 99% of all Windows based software applications. If your software applications work on a Microsoft Windows computer then your answer is yes.

We currently host and support hundreds of Microsoft Windows based applications. Common applications include Electronic Medical Records (EMR) applications such as MDLogic, Appmed, Podmed, Lytec, Medisoft; Accounting applications such as Intuit QuickBooks, Peach Tree Accounting, MAS 90; CRM Solutions such as ACT CRM and OasisCRM; Business applications such as Microsoft Word, Excel, PowerPoint, Access, Outlook, Abacus Law, SQL, Legal Solutions, QFloors and many more. If you have a specific question regarding your applications, feel free to contact our sales team for more information.

DeskPointe utilizes a unique 4D security approach to ensure that your data is always secure. DeskPointe Infrastructure Security (OIS) is a powerful, fully integrated group of services, managed devices and best practices — all designed to ensure the highest levels of security for your data. Our utilization of Unified Threat Management (UTM) security services for cloud computing, allows us to build a robust barrier between your DeskPointe hosted infrastructure and the dangerous world that exists beyond your private network. The UTM cloud security service is specifically designed to filter out threats at the network level and to mitigate attacks long before they can reach your DeskPointe infrastructure.

By using DeskPointe you are taking a huge step toward the correct technology deployment to support many business regulatory security requirements. Through all of the compliance disciplines there are common threads that are the tenants of a secure environment. Such items such as Anti-Virus, Anti-Spyware, Application Updates, Backup Management, Disaster Recovery, Firewall Management, Log Monitoring, Network Access Control, Network Documentation, Operating System Updates, Physical Access Security, Secure Sharing and many others are already embedded into the DeskPointe service offering. Most of these are difficult and/or tedious to control and maintain within your office walls.

DeskPointe does offer a huge jump start by laying a technical foundation that follows best practice across almost all of the compliance disciplines. DeskPointe can be tailored to meet any of the major compliancy regulations.

DeskPointe pricing is primarily based on total number of concurrent users who have access to the server. DeskPointe offers you a first class, dedicated hosted IT infrastructure design along with a team of IT Professionals for a low, fixed monthly fee. Our marketing and technical experts ensure that our DeskPointe solution is the most reliable and cost effective IT option for all your business IT needs.

Included in your monthly fee is a complete turnkey implementation along with everything you need to get up and running for a brand new server environment along with all the hardware, Microsoft licensing, security, anti-virus, firewall, etc. The monthly fee also includes your truly IT Managed & hosted server with unlimited 24/7 support. Each user, of course, will have their own specific username and password with access to their own dedicated Desktop. Please speak to an account representative for more details and other support offerings

Yes, Microsoft Office is included in DeskPointe hosted Desktop along with any Windows based applications you wish to host. We will host, manage and support your server and applications for a low, fixed monthly fee. With DeskPointe, you won't have any servers to support and manage, worry about servers crashing or downtime, applications to install, computers to maintain, or upgrades! Everything is handled by our team of experienced IT Professionals 24/7 in our Tier3, state-of-the-art Data Centers. Please speak to an account representative for more details and application offerings.

Yes. As a complete business IT solutions provider, we are able to offer support for your business applications and connections. DeskPointe deploys a wide variety of IT tools to ensure your applications and server are running to their maximum potential and 99.9% uptime is guaranteed.